Frequently Asked Questions
Find the answers to common questions at AimFinance.
General
Aim Finance provides Canadians with financing solutions and advice to help our clients. You can also visit our About page to learn more.
It’s easy with Aim Finance. Simply click the apply button to get started and follow the onscreen instructions which will walk you through the application process. To apply, simply click here.
Your application is accepted 24/7, so you can apply anytime that’s convenient for you. You can contact our customer support team from Monday to Friday between 8 AM EST to 6 PM EST. Please visit our contact page. Hours may be affected by holidays. Existing customers can log into the account service portal if they need to manage an existing loan.
We are currently operating in Ontario and BC.
You can contact us at:
4480 Chemin de la Côte-de-Liesse
Suite #355
Mont-Royal, Québec, Canada
H4N 2R1
Phone: 1-855-703-3061
Even with bad credit we will consider your application. The best way to find out if you qualify is to submit your application. It takes minutes to apply and you will get a quick decision.
There are no credit checks.
Loan Repayment
Payments are made by debiting your bank account or making a debit card payment, as mentioned in your loan agreement. Customers have the ability to make additional payments within the customer portal.
To view your current loan balance you would login to the account service portal. You should note that at the time you view there could be payments that have not been processed. Should you want to confirm the outstanding balance of your loan that is left to pay off you can get more information by sending an email to [email protected].
If you would like to know when your next payment is due you can log into the account service portal for details. This allows you to view account information, payment schedule, loan balance and your loan agreement.
As a current customer, you can apply for a new loan under the following conditions:
You have paid off your current loan in full or you have only one payment remaining on your current loan.
We are able to process debit card payments in our account service portal. Also note that some restrictions and fees from your provider may apply.
Yes. Customers can make e-transfer payments by following these instructions:
- Log into your online or mobile banking app and select the account.
- Add or choose [email protected] to make a payment.
- Add your loan account number in the notes section.
Once we have received and processed your payment, we will update your account and send you a confirmation of your payment.
Yes, you can pay off your loan early. There are no penalties or fees for doing so.
There are 2 preferred methods to pay off your loan.
- Online request: Log into the account service portal to pay off your loan with a debit card.
- Email Request: Send an email to [email protected] with details about your preferred payment date and amount. We will take care of the rest and debit your account on file as instructed.
If you need to update your information due to a new bank account, please contact us at [email protected] as soon as possible to avoid any issues. Include a clear image of a VOID cheque for your new bank account or provide a signed Pre-Authorized Debit (PAD) agreement from your bank.
Mistakes can happen. If you notice that your loan payment was debited on the wrong day, please log into the account service portal to verify the payment schedule mentioned in your loan agreement.
If you discover a mistake in your loan agreement regarding your payment schedule, contact us at [email protected] with a detailed explanation. Our customer support team will work with you to resolve this quickly.
On-line access to my account
Log into the account service portal, follow these steps:
- Enter your mobile phone number.
- After submitting your phone number, you will receive a one-time passcode via SMS.
- Enter this passcode into the portal for validation to sign into your account.
You can find the login option at the top of the website.
In the client services portal, you have the following capabilities:
- Review and sign pending agreements
- Retrieve a copy of your agreement
- View your payment schedule
- View your loan balance
- View your next loan payment amount
- Make a payment
- Pay your loan in full
To update your email address, please contact us at [email protected]. Include your old email address, new email address, and your full name in the message.
Once we have updated your information, you will be notified via email.
To update your phone number, contact us at [email protected].
Include your old phone number, new phone number, and your full name. Once we have updated your information, you will be notified via email.
To update your address, contact us at [email protected].
Include your old address, new address, and your full name. Once we have updated your information, you will be notified via email.
You can view or download your loan agreement and payment schedule by logging into the account service portal.
To unsubscribe from our emails, simply click the ‘unsubscribe’ link at the bottom of any email you’ve received from us.
Unsubscribing will prevent us from sending you important messages, including payment reminders, loan invitations, account information, and special offers. We do not recommend unsubscribing due to these potential issues, but the choice is yours.
After you unsubscribe, it may take 5-10 days to process your request and remove you from our list.
To unsubscribe from SMS or mobile text messages, simply reply with ‘STOP’ to any message you receive from us.
Unsubscribing will prevent us from sending you important messages, including payment reminders, loan invitations, account information, and special offers. We do not recommend unsubscribing due to these potential issues, but the choice is yours.
The easiest way to reach our customer support is by using the form on this page: www.AimFinancial.ca/contact/.
Loan Application
To meet the minimum requirements, you should:
- Be at least 18 years old (or the age of majority in your province)
- Be a Canadian citizen or permanent resident and employed
- Have a monthly net income of $1,200 or more deposited into your bank account
- Have a Canadian bank account that has been open for 90 days or more with access to online banking
- Have a valid mobile phone number, email address, and a Canadian physical address
- Provide access to your bank account through our secure Instant Banking Verification (IBV) partners.
You can borrow between $100 and $1,000.
The amount available to you upon approval will depend on factors such as your credit score, income, and debt-to-income ratio.
To qualify, you must be employed and have your income directly deposited into the bank account used for your loan application.
We accept the following sources of income:
- Employment income
- Benefits income
- Retirement income
No, we do not accept applications over the phone.
All applications must be completed through our secure online form.
No, there are never any fees to apply for a loan.
Completing an application typically takes just a few minutes. It’s quick and easy, and available 24/7. Shortly after you submit your application, you’ll receive a message by email and/or text message (SMS) outlining the next steps.
If you don’t see the message in your inbox, please check your spam or junk folder.
For a personal installment loan, our interest rates range from 29% to 46%.
Receiving Funds
If approved, you can receive your funds through one of the following options:
- Direct deposit via Electronic Funds Transfer (EFT).
- Interac email money transfer (EMT).
We aim to disburse funds to you as quickly as possible. Typically, you can expect to receive the funds within a few hours after approval. In some cases, it may take up to 24 hours.
If you suspect that you did not receive your Interac email money transfer (EMT), please contact customer service immediately by emailing us at [email protected].
Your Interac Email Money Transfer password is sent to you via SMS.
Missed Payments
Please call 1-855-703-3061 or email us at [email protected].
An NSF fee is charged to your account if your bank returns a payment to us for any reason, such as non-sufficient funds, a stop payment, or a frozen account.
If a payment is returned for any reason, please email one of our customer support agents immediately at [email protected]. It’s important to us that your account remains in good standing.
Other
While we aim to approve applications for the requested amount, sometimes this isn’t possible. As a responsible lender, we consider several factors including:
- Your capacity to repay.
- Total monthly income.
- Existing loans.
- Repayment history.
These factors help us determine the loan amount that is suitable and manageable for you.
If the payment dates on your agreement do not match your scheduled pay dates, please contact us immediately at [email protected] with the correct payment date(s).