Frequently Asked Questions

Find the answers to common questions at AimFinance. 

 

General

Who is AimFinance? 

Aim Finance provides Canadians with financing solutions and advice to help our clients. You can also visit our About page to learn more. 

Please tell me how I can apply?

It’s easy with Aim Finance. Simply click the apply button to get started and follow the onscreen instructions which will walk you through the application process. To apply, simply click here.

When are you open?  Your application is accepted 24/7, so you can apply anytime that’s convenient for you.  You can contact our customer support team from Monday to Friday between 8AM EST to 8 PM EST.  Please visit our contact page. Hours may be affected by holidays.  Existing customers can log into the account service portal if they need to manage an existing loan.

What provinces are you available in? 

We are currently operating in Ontario and BC.

Can you tell me your mailing address? 

You can contact us at: 

355-4480 Chemin de la Côte-de-Liesse
Mont-Royal, Québec H4N 2R1 Canada   

Can I apply with bad credit? 

Even with bad credit we will consider your application.
The best way to find out if you qualify is to submit your application. It takes minute
s to apply and you will get a quick decision.
 

Is there a credit check?

Yes, there is a credit check during the application process.

Loan Repayment

How would I make a payment for my loan?

Payments are made by debiting your bank account or making a debit or credit card payment, as mentioned in your loan agreement. Customers have the ability to make additional payments within the customer portal.  

How do I know what my current loan balance is?

To view your current loan balance you would login to the account service portal. You should note that at the time you view there could be payments that have not been processed. Should you want to confirm the outstanding balance of your loan that is left to pay off you can get more information by sending an email to payments@AimFinance.ca. 

How do I know when my payments are due? 

If wondering when your next payment is due you should log into the account service portal for details. This allows you to view account info like your next scheduled payment date and similar details. You can also download a copy of your loan agreement from the account service portal after you have logged in, which also includes your payment schedule. 

What to do if my payment has not been taken from my bank account yet? 

The process of debiting from your account can take longer with some banks. While the major banks tend to be fast, some of the smaller institutions may take a little longer with processing a payment or deposit.  

If a debit is not seen in the morning, it is advised to wait until the afternoon to see whether it has been processed.  

After one day if you still do not see the payment please send us an email with details at [email protected]

I am a current customer, how soon can I get a new loan? 

You can apply for a new loan if you have paid off your loan in full. Once you have repaid your loan you will receive an email advising you have pre-qualified and can apply for a new loan. If you did not receive notification regarding this manner, please contact us at renewals@aimfinance.ca. 

Can I make payments by credit card? 

We are able to process debit card payments. Also note that some restrictions and fees from your provider may apply.   

Can I make payments by eTransfer?

“Customers can make e-transfer payment, following are these instructions:

  1. Log into your online or mobile banking app and select the account.
  2. Add or choose [email protected] to make a payment.

Once we have received and processed your payment, we will update your account and send you a confirmation of your payment.

If you have any questions or concerns about making a payment via e-transfer,
please do not hesitate to contact our customer support team at [email protected].

Can I pay off my loan early? 

Yes, you can pay off your loan early, and without a penalty. 
The following explains our preferred methods to do this:  

1) Log into the account service portal to pay off your loan with a debit card. 

2) Send an email to [email protected] with further info about your preferred payment date, and amount. We will take care of the rest and debit your account on file as instructed. 

How to provide you my new bank account details? 

If you need to update your info because of a new bank account, please contact us at payments@AimFinance.ca as quickly as possible to avoid issues. You should include a clear image of a VOID cheque for your new bank account, or provide us with a signed bank Pre-Authorized Debit (PAD) agreement.  

It appears my loan payment was debited, but on the wrong day. What do I do? 

Mistakes can happen, and if you experience a loan payment debited on the wrong day you should  log into the account service portal to verify your payment schedule mentioned in your loan agreement. 
 
If you discover a mistake on your loan agreement about your payment schedule, please contact us at  payments@AimFinance.ca with a detailed explanation and our customer support team will work with you to resolve this quickly. 

My AimFinance Account

How can I login to AimFinance.ca?

When you log into the account service portal you need to provide your mobile phone number. After you have submitted these details we will send a onetime passcode by SMS for you to type into the portal for validation and to sign into your account. You can also find the option to login at the top of the website. 

Can you tell me what info is in my account?

Once you have logged into the account service portal the following options are available: 

1) Ability to review and sign pending agreement
2) Ability to retrieve a copy of your agreement
3) Ability to view payment schedule
4) Ability to view loan balance
5) Ability to view next loan payment amount
6) Ability to make a payment
7) Ability to pay your loan in full

How can I update my email?

You can contact us at [email protected] to update your email. Please include both your old and new email, along with your full name.  
 
After we have updated your info you will be notified by email.
 

How can I update my phone number? 

You can contact us at [email protected] to update your phone number.

Please include both your old and new phone number along with your full name. After we have updated your info you will be notified by email. 
 

How can I update my address? 

You can contact us at [email protected] to update your address.

Please include both your old and new address, along with your full name. After we have updated your info you will be notified by email. 

How can I get a copy of my agreement or contract? 

Just log into the account service portal where you can view or download your loan agreement and payment schedule that you agreed to. 

How do I unsubscribe from emails? 

If you would like to unsubscribe from our emails, simply click the ‘unsubscribe’ link at the bottom of one of the emails we have sent you.  

Important – you should note that if you unsubscribe, we are no longer able to send messages, including payment reminders, loan invitations, account information and special offers. This can be problematic for you, and we do not recommend, but it is your choice. 

After you unsubscribe you will be removed from our list, which can take 5-10 days after you have sent your request to unsubscribe.  

How do I unsubscribe from SMS or mobile text messages? 

To unsubscribe to SMS or mobile text messages simply reply STOP to a message.  

Important – you should note that if you unsubscribe, we are no longer able to send messages, including payment reminders, loan invitations, account information and special offers. This can be problematic for you, and we do not recommend, but it is your choice. 
 
After you unsubscribe you will be removed from our list, which can take 5-10 days after you have sent your request to unsubscribe.
 

How can I contact you? 

The easiest way to reach our customer support would be through the form on this page: 

www.AimFinancial.ca/contact/  
 

Loan Application    

What would be the minimum requirements to apply for a loan? 

To meet the minimum requirement you should: 

– at least 18 years or older (age of majority in your province)
– be a Canadian citizen or a permanent resident and employed
– have a monthly net income of $1,200 or greater deposited into your bank account 
– have a Canadian bank account (open 90 days or more with access to online banking) 
– have a valid mobile phone number, email address, and a Canadian physical address of residence. 
– provide access to your bank account with our secure instant banking verification (IBV) partners. 

 

How much can I borrow? 

Our minimum loan amount is $1,000 and you can borrow up to $5,000. 

When approved the amount available to you will depend on various factors such as credit score, income, and debit to income ratio. Our customer support team cannot provide an amount you are guaranteed to be eligible for as we use an automated system for making these decisions. 

We take pride in providing responsible borrowing solutions. 

What are the different types of income that are considered or accepted? 

It is required that you are employed and your income is deposited directly into the bank account in which you have applied with for a loan. 
 

Is applying over the phone an option? 

To apply, all applications must be completed through our secure form.  
We do not accept applications over the phone.
 

If I apply is there an application fee? 

There is no cost to apply. When you submit an application, it is not a commitment to take out a loan if approved. All terms and conditions of the loan are explained before the loan origination process. 

Does it take long if I want to complete an application? 

An application typically takes just a few minutes. It’s quick and easy, available 24/7. Almost immediately after you have completed the application you would receive a message by email and/or text message (SMS) about the next steps for you.

If a message does not arrive, please check your spam or junk folder.  

Can you tell me what the interest rates are? 

For a personal installment loan our interest rate is 46% 

Can you tell me what documents or information is required? 

Our processes are mostly automated and require a Canadian bank account (open 3 months or more) with access to online banking. In most cases no additional documents are required. 

While our easy online application will ask questions for identity and income verification, occasionally we might ask for additional info and/or documents. This is to protect and verify your identity. 

How do I get a larger amount for my next loan? 

We are unable to guarantee being approved for a higher loan amount as there are many considerations to factor.

When calculating your loan approval limit, a few of these considerations can include: 
– Credit score 
– Current salary 
– Spending habits 
Debt to income ratio

Note that on-time payments when repaying your loan can help your potential eligibility for higher loan amounts in the future.  

Receiving Funds 

How would I receive my funds if approved? 

To receive funds: 

Direct deposit via Electronic Funds Transfer (EFT) – Free (Can take 24-48 hours) 
Check here in future for e-transfer option. Not available at this time.

When will I get the funds? 

If your loan request is approved, you can receive your funds in as little as a few hours. The actual time to receive funds would depend on the time of day that you applied, and whether it was a weekday or weekend. AimFinance accepts your application 24/7 but processing depends on our office hours. 

Direct Deposit via Electronic Funds Transfer (EFT) – Can take 24-48 hours 

My email money transfer (or e-transfer) did not arrive? What should I do? 

Not available at this time, check here in future for e-transfer option.

Can you tell me how an e-transfer is different from direct deposit? 

Not available at this time, check here in future for e-transfer option.

How can I receive my access code for Email Money Transfer? 

Not available at this time, check here in future for e-transfer option.

The Email Money Transfer (e-transfer) you sent has gone to the wrong bank account. What to do?

Not available at this time, check here in future for e-transfer option.

Missed Payment 

How can I contact you about making a payment arrangement?  

If you missed a payment (for any reason) please contact AimFinance as soon as possible to help you with getting your account back in good standing, please call 1-855-703-3061 or email us at payments@AimFinance.ca to request a callback. 

Why has an NSF fee been charged to my account? 

If your bank returned a payment to us for any reason (e.g. non-sufficient funds, stop payment or an account is frozen) then we will charge you an NSF fee. 

What should I do if my payment has bounced or returned? 

Should a payment be returned for any reason, you should contact one of our customer support agents immediately. We want to make sure your account remains in good standing. Please call 1-855-703-3061 or email us at p[email protected] to request a callback. 

Other

My loan request was pre-approved. When will I receive a response? 

After the application and instant banking verification steps have been completed you should receive a response in less than 30 minutes. 

Why was the amount approved less than my loan request? 

It’s our intention to approve a loan for the amount requested, but sometimes this is not possible.

Being a responsible lender requires us to review a customer’s repayment capacity and requested loan amount. If the customers repayment capacity is lower than what the system would allow, we will then have to decline the current requested loan amount and offer a lower amount that is in-line with the clients ability to repay.  
 
Our system considers many factors, including; credit score, total income, spending habits, and other financial obligations. Please note that it is not possible for AimFinance to manually modify the amount of a loan request in our system.  

What do I do if the payments date are not correct on my contract? 

When a payment schedule is created, it is unique to you and should match your pay date. If your agreement does not match your scheduled pay dates, please contact us immediately at [email protected] with the correct payment date(s).  

Loan availability and loan amounts vary by location. Available in Ontario only.


Installment Loans: Loan minimum of $100 to a maximum of $1,000, based on a completed application, net pay and other qualification requirements, and customer verification including a credit check. Installment loan terms are based on the amount borrowed. Payments are due on scheduled income deposits. AimFinance offers personal loans and is not a credit repair service. APR/Annual Interest Rate 46%. Lending decisions and funding times subject to bank processing and system limitations. 


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Made in Canada